The past two weeks I've been so stressed with the passing of a friend, barely working and the stress of moving, and all the things that can go wrong with moving went wrong in my case. So when my front passenger window just fell into the door and wouldn't go up on a rainy day, I felt in disbelieve that things can possibly go so wrong. I brought my Chrysler the next morning to the service center and met Stephen Paul. He was so patient with me while I was trying to figure out with my boyfriend on the phone whether it would be cheaper to go to an auto body shop we were familiar with for being cheaper instead of a dealership since the news that it would cost anywhere from $350-$400 was something my boyfriend and I could not afford. I only had an extended warranty on my power train and couldn't find that it would be covered by it. I decided to let the services center fix my window and try to figure out if to put it on a credit card or ask for a loan from our parents, which is something that we have never done.
On top of all this I had to be at work by 12:15 but my job said I can come in at 1:15. By the time I decided to fix it at the dealership it was around 11:00, and Stephen said he will try his best to get it done by 12:30, but knowing how busy they were I was not holding my breathe.What I didn't know was that the whole time I was waiting for the window to get fixed, Stephen was trying to figure out a way for my extended warranty to cover my repair. Stephen came back with great news that he got my warranty to cover my repair, so of course I started to cry. He made such a difference that day for me, I was smiling again. I gave him a hug! And I was out of the dealership with all my windows up by 12:10.
I will be coming back to see Stephen Paul. By far the best experience anyone can have at a dealership.