Client came in with a three inch line of demarkation of a natural level 7 medium blonde hair, and the outgrowth of overly blonded yellow, very porous hair. The request, "I want to grow out my natural color, and I would like to blend the dark hair color through the middle towards the ends to lighter, in an ombre technique." We first clarified the hair and did a treatment to help even out the porosity. Then from the line of demarkation applied a demi permanent color, level 8 light blonde, blending to a level 9, and a level 10 towards the ends. Rinsed gave the hair a much needed haircut, and then blow dry. Clients response, "This is perfect, I'm glad the color matched my natural color so good, my hair looks much healthier." Later that day our client called the salon to complain of seeing horizontal stripes, so we schedule her back in the following day. When our client arrived, she again said how much she like the color and also said her father and husband both loved the color. The stripes the client showed us was in the back area where the natural hair color and new color needed a blend, so we added some highlights to defuse the line of the darker natural hair color. The results were great. After the blowout, our client is smiling, but then started pulling at her hair and pointed to another area near the front that she felt her color was not perfect. A good color should have a variation of shades so that the blonde has movement with light, not one flat or bright tone. Now, we have entered in to an area of disagreement. As a colorist I refused to make any further changes to the clients hair because, it became clear that our client would not be happy with anything. The bottom line is, we refunded her money, she shook my hand and thanked me for my trouble. S he left our salon with a beautiful medium blonde color, that had shine and good condition, and looked far better on her than when she first came in to Greener Grass.