I moved to Pasadena 2 years ago, and a friend of mine recommended this dry cleaners. After using the just twice everytime I came in they remembered who I was. I honestly really like it because its family owned and they actually care to make things look good because the owners are on the premesis. I read the other comment about Amy. I honestly think Amy is really nice. If you push someone enough, they might snap?? Im not sure! But all I know is everytime ive been their all the people that work there have been courteous, and welcoming, and they do a great job with my suites, shirt, and even my wifes clothes. Last time I was there, they were assembling clothes for the Pasadena Playhouse, which makes you think, if the playhouse trusts them, I can tooooo!