In 2007 my mom received a gift certificate for a massage and facial to Strata Salon in Spokane. She never used the certificate and in Dec. 2010 gave it to me with the hope that I could use it. I called the salon, and was promptly and rudely told by the owner that they would no longer honor the certificate because the massage therapist and aesthetician were no longer working there. She directed me to Heidi, the massage therapist at Green Salon.
From the first moment I explained this unusual situation, Heidi provided amazing customer service. Even though her and Cheryl, the aesthetician, would not make any money on my redemption of the certificate, they were still willing to honor it.
Their services were amazing, I walked away utterly relaxed and happy. The service I received was amazing and I want to thank these women for being honest business women, despite the fact that they would receive no payment for their services. I will refer my friends and come back anytime I am in town