My son's tickets did not have all the information requested, so he spent almost 2 hours waiting to reach a customer service rep from Allegiant to get this corrected. He finally gave up. He also tried to do an online-chat, but after an hour he gave up on that too. I'm sorry, but either all their reps are overworked or just don't even exist. This is no way to run a business and I can't believe Rockford, who is trying to expand, would put up with the way customers are treated. If Rockford were to check Allegiant's reviews they will see how many unhappy flyers there are and should do something about these bad reviews.