I'm so tired of surprises and additional costs, service issues at this office. I don't know who's job it was to inform me that my daughter had periodontal disease and needed a cleaning every 3-4 months, but they didn't tell me. Now, surprise! I have to pay $300 and an additional $117 every 3-4 months and none of it is covered under her plan. That's on top of the $108 per month I pay for braces and they keep breaking and I keep having to pay $25 for each repair, again not covered by insurance. I don't know what is typical or not, but my 16 year old can't live on baby food because their brackets keep coming off. In addition, be prepared to sit and wait over 2 hours for appointments but if YOU are late 15 minutes, you will have to reschedule! All this and I'm only half way through the braces time period. Not a good sign at all. Really frustrated, disappointed, stressed out over this.