My daughter received a good haircut at this location. The stylist talked to my daughter and asked her what she wanted. She then asked what I was thinking in a haircut for her. When she was finished she asked that I come over to make sure it was cut the way I was wanting. A lollipop was offered to my other two kids as well as the child receiving the haircut. She also offered all three of them a pack of Neopet cards.