Well, I'll add to a long list of people with customer complaints about Yellow Cab. I'm still looking for the competition to take my business there. Last week I called the night before to schedule an airport trip. Scheduled for 6:30 am, I began calling when the cab didn't arrive right on time. I called at 6:34, 6:45; 6:51 and 7:02. At each call the cab was 'on my street', 'just a minute away', heading north on my street', etc etc. at the third call I told the dispatcher I could see the cab 2 blocks down my street, going the wrong direction. I offered to 'direct' him in. No, 'he's on his way'. At the fourth call they said they'd be there in 15 minutes. Well, as the story went, I hopped in my car, parked at the airport, missed my flight anyway and had to pay for a week's parking at the airport garage. AT 7:21 I got an 'autodial' call from Yellow cab that my cab was 'out front'. Well, I was already in the parking garage at that time. Now I'm trying to pursue collection of my out of pocket expenses. We'll see how their customer service goes with that. Good luck. And, where's the competition. I think these guys know they're a monopoly.