My wife and I were looking to have a mantel built for our home and we stumbled across this company on the internet. I called and set up an appointment for an estimate. I met a representative, Phil, at my home and he took measurements and discussed ideas with me for the mantel. A month went by and I never heard anything. I sent an email to Phil and didn't hear back. I called the next day and spoke to the receptionist and explained the situation. She was going to look in to it and call me back. She called me back and said they have no record of me on file and asked me if I'm sure I have the right company. Amazing to me that a representative of this company comes to my house to take measurements and discuss a project and completely forgets nor keeps records of it??? Be very wary of this company.