I called at 10:30pm last night because my AC had stopped working. This place was advertised as offering 24 hour service. My husband and I were willing to pay the fees associated with a late call like ours, so we set the appointment. We were told the repairman had 2 other calls before us so it might be pretty late before he got there, which we were fine with. So my husband agreed to stay up late and wait for him. By 1:30am, the guy hadn't shown up or called, so my husband left a message for the repairman. Surprisingly, he did call back but said he wasn't going to come out because our repair needs ""were not life threatening"". When all was said and done, it was almost 2am, our house was 90 degrees inside and we were both miserable. If it had to be a life threatening situation for someone to show up, why didn't anyone tell me that when I called?? The appointment was taken and nobody showed up or even bothered to tell us they weren't going to be there. Grant Air Conditioning = service FAIL.