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Granite Outlet - 5 Reviews - 6310 Gravel Ave Ste E, Alexandria, VA - Granite Reviews - Phone (703) 921-0903

Granite Outlet

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6310 Gravel Ave Ste E
Alexandria, VA 22310
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(703) 921-0903
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Reviews

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Best

Big list of granite available. They send a measurement, I paid for half and signed the contract and a week later they came to install it. I recommend!

Worst

Very rude greeting to customer. I left money inside my kitchen drawer and when I remembered to take it out my $400.00 cash was gone.

Lost my money 10/12/2010

Very rude greeting to customer. I left money inside my kitchen drawer and when I remembered to take it out my $400.00 cash was gone. more

granite outlet 6/13/2010

I used these guys for my kitchen counter tops (I did the entire remodel myself so it was a no-brainer) and things were fine, so I went back. BIG MISTAKE. This time, I wanted my master bath remodeled and didn't want to do the work so they set me up with a contractor. After two missed appointments (is a 6-hour window really that hard to keep???), I called it quits and got a really hard time about getting my deposit back ($200). Six months later and a charge back request from my credit card company, they finally refunded my money at the same time my card was refunded, so now at the end of all this, I owe them again plus postage for the check. So I am in the hole six months of frustration, a postage stamp, and still no work done on the bathroom. Do not go here unless you like to beg people to take your money. more

Worst Experience Ever 10/28/2009

Stay as far away from them as possible. They have the worst customer service ever. Once they take your money, they won't give you a firm delivery date, which changes from day to day. They make delivery promises that they keep changing and blaming it on the manufacturer. Don't even bother complaining to the manager/president as he can't assist you. Their automated recording is a lye, they don't have over 80 slabs of granite to select from. It is all a lie. Got to homedepot, Lowes or any other showroom for your kitchen remodeling. I would never do business with them or even think of recommending anyone to them. Overall, my experience with them was very unpleasant. Their service - is lowsy Their price is not competitive. You can do better elsewhere Very incompetent in providing good customer service. Selection - not great. more

Service review 5/23/2007

Big list of granite available. They send a measurement, I paid for half and signed the contract and a week later they came to install it. I recommend! more

Hard as a rock counter tops... 8/19/2005

This shop is located in an industrial park. The place doesn't look much but what else can you can about a place that sells granite. The selection is modest. They show you around the shop and you get to pick the slab of granite from what's available at the time. The prices are decent and they do their own cutting. more
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