My husband had been going here for 10 years, so when I moved to Grand Rapids after getting married I figured ""why not"". I shouldn't have! I have never been greeted by a friendly face, there are 2 or 3 main secretaries, all of which never smile and continue to make customers wait. The last time I called to make an appointment for a sinus infection it took 4 days to get me in...and my days were OPEN! Then the day I needed to go to the appointment I drove to 260 Jefferson, parked in the snow, walked through the parking lot, went up the 3 flights of stairs.... only to discover they had MOVED! Thats right, they moved over to a new location off of the East Beltline and NO ONE told me! They can see my records when I make an appointment, they can see that I had not been in since they moved... yet their awesome (sarcasm) secretaries failed to notice and tell me. I was then unable to make that appointment because when I called they told me that by time I would get there they would be closed for lunch. I was then rescheduled for 2 more days later! My appointment was at 11am. I got there at 10:50. I was not seen by the doctor until 1pm!! 2 hours and 10 minutes of waiting... AND NO APOLOGIES. The doctor actually only spent 2 minutes with me, didn't answer my questions, and said that he needed to get to lunch, ""so if after your 10 day prescription you don't feel better call and make another appointment to see me."" I WILL NEVER SEE THEM AGAIN!
Pros: was convienent location
Cons: everything but location!