I booked rooms at this hotel for our wedding and was pleased with the excellent service that we received from the start. The sales manager gave me an excellent rate on a suite for 2 nights. Our guests had no complaints.
3 things though- we had some special requests that didn't go as smoothly as we hoped. No big deal, but it still happened:
#1- After the first night, we had asked the bellboys to move my husbands belongings into the suite (we slept in separate rooms the night before the wedding). By the end of the night, his belongings were not there. We had to call the front desk and remind them to bring them up. They did, but they shouldn't have forgotten.
#2- my mother had arranged breakfast to be available in my suite as my bridal party got ready. They were supposed to bring the breakfast table up to the room by 7am, however it did not make it there til about 8am. We made a couple of phone calls to see what was going on, but their response was that it was on the way.
#3- we used the hotel limo to drive us to the ceremony site. The limo wasn't very clean- there was a shrimp tail on the floor (gross!). They should have vaccumed the car before using it that day.
Otherwise, the staff was fine, the rooms are gorgeous and very luxurious. The bathrooms are HUGE. And the price is right!