Grand Electronics Chicago IL

I would never shop at Grand Appliance again. I bought several items there including a stovetop, garbage disposal, washing machine and dryer. I thought I was getting a good deal and felt really good about using a local Chicago business. Unfortunately my washing machine arrived broken from Grand Appliance and stopped working several weeks later. I reached out to Grand Appliance hoping they would help expedite the process of getting my broken, brand new washing machine either fixed or replaced. They did nothing. They were the opposite of helpful. They didn't even have the decency to take responsibility for delivering a broken machine. When I called Grand Appliance Customer Service in Zion, the manager all but hung up on me and said ""I have nothing to discuss with you. It's not our problem. We're done!"" You will get better customer service from Best Buy, SEARS, and/or Menards. Don't waste your time and money on Grand Appliance. They want your money and nothing else. Pros: Thought I was getting a good deal/Using a local Business Cons: Horrible Customer Service! more

I bought a television @ the North Ave. location. It was a fantastic experience!! The sales people were very knowlegeable and courteous. The delivery was on time and done well. I would highly recommend this company. Television has been working great!!! Pros: great sale people more

If I could rate Grand Applicance service a zero...I would!!! Now, don't get me wrong the service guy was on time and did a good job, what I would complain about is the cost of the repair. I was shocked when I was billed $175 for a $19 part that took about 10 minutes to install. What kind of rates are these people charging? I used to refer my friends to Grand Appliance, but will do so no longer and tell everyone I know to shop somewhere else for service and appliances!!! Cons: Customer Serice lady at desk was rude. more

I was convinced by the salesperson to buy from them so I would have a ""local"" contact in case anything went wrong. I could have purchased the same items with no tax, lower price and free delivery on the internet. I thought that might be a good idea so I purchased a Bosch washer, dryer and a flat screen television spending a great deal of $$. 3 months after purchase I had a problem with my dryer and made several calls to my sales person who told me ""he was just the sales guy"" - there is an 800 number I can call for Bosch. What!!!! I thought I was supposed to get this great local support if something went wrong!! Days went by and they couldn't even find my order and I talked to the customer service manager. It was obvious from her tone of voice that she also didn't care and said they just couldn't find my invoice. So now I'm sitting on hold with Bosch myself. I could have done this paying less with an internet purchase - they will never see another penny of my money!! Cons: Horrible customer service and follow up on a problem with new product! more