For my whole life, my family has purchased cars from Grand. The people there know my father on a first name basis, and they know me as Tom's daughter. One salesman in particular always helped us, Karen Mulvahill. He is now retired, but my dad still gives him a call now and then and they talk for a while. When I brought in my car for new tires and alignment a few weeks ago, they were extremely helpful and kind to me, they just made the whole experience so smooth! I recommend Grand Pontiac!