I was very impressed with how I was treated, they explained everything to me and all my options. the quote was right on to the actual cost. There were no surprises. I do not have a fancy expensive car but I feel they treated my car as if it was a fancy expensive car....it is my car and I need to run properly. Everyone I dealt with was friendly and very nice. I love the touch of flowers the shop has around the outside. It is a very welcoming friendly touch and sitting outside on the bench under this beautiful hanging basket while I waited for my ride was a nice peaceful relaxing time. I would most definitely recommend this business to my friends, esp my female friends as not all companies give females the excellent service I received yesterday.