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Goodyear Albany - 1 Reviews - 431 San Pablo Ave, Albany, CA - Auto Parts Reviews - Phone (510) 527-4364

Goodyear Albany

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431 San Pablo Ave
Albany, CA 94706
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(510) 527-4364
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Both times, they have disappointed me severely. I am not the kind of person who takes one bad experience and generalize it to the whole business but AVOID THIS PLACE if you want a...

AVOID AT ALL COST. RUDE UNPROFESIONAL MANAGER/OWNER. 8/28/2007

Both times, they have disappointed me severely. I am not the kind of person who takes one bad experience and generalize it to the whole business but AVOID THIS PLACE if you want a good quick honest car service. \r \r 2nd visit:\r I decided to give this place another try and try to used up at least another service since I had this coupon which was expiring soon.\r I got there again around 9am. There were two cars in the back being worked on. I showed the male manager and he was very rude at me he said this coupon is no good . ""Where did you get it"" ""It's no good here.""\r i was confused and showed him the address for the coupon and date. He then showed me the exp. date but was very rude. I didn't realize that it was expired already so I was ok to pay for a reg oil change.\r I said I can come back around 3pm to pick it up. So I call my friend to pick me up. While I was waiting, The nice mechanic took my car on the lift and changed the oil. \r i saw them change the oil, let the car down, open the hood, and put oil back in, start the car, check the oil level and they closed the hood again.\r I then went back inside and politely asked the manager how long it would be to get my car. He ignored me the first 2 times I asked. Then he told me ""I thought you would be back at 3""\r I told him, well, I'm asking because it looked like you are done.\r ""you said you will be back at 3 so come back at 3!"" Then he went to the back and talked to the mechanic . I saw him open my hood and put my car back up on the lift. \r Then I went back in later and told him, I asked my friend to come who is not here yet and since I saw my car done, i told my friend not to pick me up anymore. i have a class that I am late for already, Is there any way to get done earlier than 3? \r He then said, maybe 20- 30 mins, I waited for another 40 mins and saw him put the car down and pretend to look under the hood . He then finally let me get my car after about 45 mins (2 hrs AFTER the oil chnge was done) Pros: One good mechanic in back Cons: Rude unprofessional owners bosses. Bad customer service. more
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Additional information

  • Hours:

    Mon - Fri, 8am - 6pm; Sat, 8am - 5pm; Sun, 8am - 4pm
  • Payments:

    Master Card, Visa
  • Neighborhoods:

    Albany
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