My husband and I were members at the NW expressway location for over a year. We both had our seperate memberships coming out of the same banking account; they take the payments out biweekly. After a year, I get a call saying my balance was almost $400! I didn't understand how this could be. I ask about my husbands account, and his has been paid, and he is in good standing. I explain that the payment comes out of the exact same account. The girl on the phone agreed and said she didn't understand why I had a balance but said to come in and talk to a manager. My husband went up to the gym multiple times and was told ""we can't see the account"", or ""our manager is not in"", but not to worry that this would be resolved. They also said they don't understand why the balance is so high, but they would have a manager call us. Surprise, surprise... no one calls. Then, gold's gym sends a bill via mail for $400, and guess what not itamized. So, my husband goes back up there, and same story... manager will call. A week later we get a bill in the mail from collections! and still no manager call. My husband goes back up there and AH, HA! they find out that they have been billing someone else's banking account for a year! (which can explain why no one knows whats going on). We didn't catch the amount because we saw my husbands bi weekly payments coming out, and thought it was for both of us. We were told at the gym, to ""call corprate and be the memeber, explain the situation, we don't have the authority to override this mistake."" When I made the call the guy on the phone was completely rude. He said other members in my situation realize what comes in and out of their bank accounts, so I am irresponsible for not paying attention (which also says to me that this happens a lot for gold's member, not just me). While, I do realize I probably owe something, they were not very helpful in helping me set up a payment plan, or even being sympathetic for creating a hardship for me! Beware, Gold's is not in it for customer service. Seems to me they are more worried about there $400 dollar mistake than keeping happy members. Otherwise, we would have stayed at that gym for the rest of our lives, but to them the $400 dollars was more important.