I recently had trouble with our Fisher & Paykel washer and called their 888 number for an authorized service agent. They gave me A&E Factory Service at 800-905-9595. A&E sent out a service man and he said that he had never seen a F&P washer in operation and asked how it was supposed to work. After two visits and several hours on the phone with his service office, he said that he didn't know what was wrong, but estimated $495 would be the maximum to fix it and $65 the minimum if he did nothing. I told him it was likely the diverter valve from the symptoms and built in error codes that I checked myself. He said it would be too hard to take the machine all apart to check out the valve. The next day I went to Goldman Appliances in Ocala and they also said it was likely the diverter valve and that I could change it myself in 10 minutes with no tools. I did so and the washer is working fine.