My friend and I went for Sunday Dimsum at Golden Lotus day after boxing day,Even though I have heard a lot of bad stories about its wait staffs,such as, never refilled teapot, ignoring guest needs, but it was not nearly as bad as this experience I had this time!
First we waited for nearly 30min for our first Dimsum plate-Shrimp rice paste. They were stone cold! Our waitress disappeared ever since she took our order slip away. Later on they brought us a wrong order, I noticed it immediately, but failed to find the waitress since she ran off right after she dropped off the order on our table. After about 5 mins, I finally caught one of the waitress who walked by,and told her it was wrong. She took back the wrong order and disappeared for another half hour. In between of this half hour, I tried severals time to call the waitress, I raised my hand and waved at the waitress several times, she was facing me was looking at my direction, but just kept ignoring me.
Finally, we finished most of the food on table, but still two items were missing, one of the item was the wrong order they brought. I tried to notify the waitress we wanted to cancel the order but failed, since they didnt even care to look over to our side.
50mins after we sat down, our waitress finally came to our table with one dish, I told her I would not take that dish because we were ready to leave. We had been waiting for this dish for at least 40 mins and no one even care to came by our table.
Here's the best part of the story.
Instead of taking the item off the check, this waitress TOLD me, I NEED to take this item because I already ordered it. Then she dropped another dish down to our table (that was supposed to be the corrected order they brought earlier) telling me I need to pay for these two items as well. After a few word exchanges, she finally gave in, AGREEING to only take off one item because they brought a wrong order at first place.
Then she walked away,came back with another waitress, that waitress already had two item boxed. then SHE TOLD ME AGAIN, I HAD TO TAKE THESE TWO ORDERS BECAUSE I ORDERED THEM.
I explained to her what the other waitress agreed to do, She still insissted that I need to pay for all of the items, and eventually,she said :"" fine, I will not argue with you now"" then she crossed out the item off the check then walked away. left me in shock and speechless.
They disappeared again, didnt come back . Eventually I had to get up went to the front, stopped one of the waitresses, and shoved my payment inside of her hand. She took it without even saying thanks!
Worst Food Service Experience EVER!! DO NOT GO!!
Pros: Better Training of wait staffs needed
Cons: cold food, worst food service