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Golden Corral Buffet & Grill - 0 Reviews - 995 S Perryville Rd, Rockford, IL - Carry Out Reviews - Phone (815) 316-3250

Golden Corral Buffet & Grill

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995 S Perryville Rd
Rockford, IL 61108
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(815) 316-3250
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Reviews

Editorial review from Citysearch 9/6/2013

The review from ""Karrie"" is from the restaurant itself...Identical to ""Karrie's"" other reviews on other sites, and suspiciously over the top on positives and marketing language. \r Here is my REAL review, which sadly reviews the same kind of mentality among the staff:\r My complaint involves two women who clear plates from the tables and get non-water refills, and a manager.\r Two weeks before the time I was treated so badly, the ""server"" (aka busser) assigned to my table did not clear away my plates and took so long to get the coffee that I left without having any. Accordingly, I did not tip her for busing the table or getting coffee (as she did neither). Two weeks later, as I was approaching the cashier (no one having asked me what drink I wanted),the woman who had lapsed so two years earlier said something to the hostess, who replied in a hushed tone, ""Don't worry about."" Suspecting that my former server had told the hostess, ""Don't sit him in my section; he didn't tip me before."" Sure enough, I was seated to a particular table (and only that table) that was next to but not in the \r server's section. \r For obvious reasons, I did not feel comfortable. So I told the manager what I strongly suspected had happened. A few minutes later, I saw him talking to my former server for too long for me to have been wrong about her. But the manager did not get back to me; nor did he say anything as I walked past later on my way out. Furthermore, it soon became obvious that my current server, who was supposed to clear my plates and refill my drink, was doing neither. ""The word is out!"" I said to another customer. He agreed, and said, ""the manager should have said, 'don't worry. I took care of it. Your dinner today is on us,' but he said nothing, either out of greed or perhaps believing a lie by the woman with whom he had spoken. \r I went to the bathroom to refill my water. When I returned, I saw a tray left on my table! Even if it had been left by a customer, my busser should at least have removed it. ""I guess I'll have to have dessert standing up!"" I said to the witnessing customer. I put my three used plates on the table next to mine (the people had just left). The plates were cleared within five minutes! Amazing how that worked wonders! (no, she didn't realize the plates were mine). Another witnessing customer suggested that I have the gray-haired manager see my table. By then, I had had enough and only wanted to leave. No, I did not tip the 45ish woman who had refused to bus my table out of childish spite or retribution (as ordered by my former server, perhaps). As I was leaving, one of the witnessing customers said, ""The manager should at least have come to your table to say, 'Sorry for the trouble. The dinner is on us. See the cashier on your way out for your refund.'"" In that single observation, I glimpsed the huge gap between the mentality at that Golden Corral and the enlightened self-interest evinced at restaurants with some class. more
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