I am getting to be so fed up with this gym! I give this gym almost $250 a month and for what I have been asking myself lately. I pay for personal training, small group, and my membership is paid in full already.
Half of the small groups that they have on their schedule (which I PAY for) dont even run...why, because the trainer that is supposed to teach the class schedules a personal training appointment over it, so he is essentially getting paid for teaching a class which doesn't even happen and for his PT appointment. I have approached the trainers about it before and they claim that I need to go online to sign up for the class. I have tried this and can't even find what hes talking about. Gold's regularly takes my month every month without me needing to do anything, so why should I need to sign up weekly to take a class that I have paid for?
Also, if the trainer that teaches a small group class can't teach it for a legit reason, can you please find a trainer to fill in who can actually teach the class or do something similar because I will first half ass the workout and then when I get pissed off enough I will walk if was expecting one workout and get something completely different.
Finally, when I have issues with my account, it shouldn't take a couple of weeks to get it resolved and I shouldn't have to actually get pissed off for it to be resolved.
I am so close to cancelling my contract for small group, and if I did that I would also cancel it for training to just leave the gym and get rid of all the headaches at one time. What keeps me from doing that though is I am paid in full already, and I like my personal trainer.But if I get a few more months of the headache that I got today, and the past couple of months with small group class and I can guarantee that I will have no problem going through those headaches.