On my daughter?s second day(Jan. 6th 2009), I received a call that my 10 month old had injured her mouth somehow but had no explanation as why. The b lood soaked through 2 layers of clothing. I realized that she had a rather ugly cut in her gum and she was having trouble nursing. I understand that children get injured, but I should at least be given a valid explanation as to what exactly happened. on Jan. 7th I called the owner to discuss my concerns. I explained what happened and stated that I?m not bringing my daughter back to the school until we can resolve what actually occurred. I said I see 1 of 2 scenarios. 1 ? They aren?t telling me the full story of what happened or 2 ? They don?t know what happened and therefore aren?t being attentive to my child and are not watching her the way she needs to be watched. With that being said, she IMMEDIATELY, with no hesitation, became completely belligerent. After getting such a nasty response, I told her that I would like to be refunded. She told me that I would be unable to get a refund because I was under contract and ended hanging the phone up on me. I immediately drove to the school. She told me that I had a signed contract and that I would not be getting a refund. I did not get one ounce of sympathy regarding my daughter?s injury. She ended up laughing in my face and told me that I wasn?t worth her time and the she would refund me my ?little"" check - $1500. she instructed the infant teachers to gather them for me and threw everything in a trash bag. As the bag was shoved in my face, I was told that I was no longer welcome at the school.I think the thing that upsets me the most about this situation is that my little girl is the one that has been hurt by all of this. And since I was told by the owner ""I wasn't worth her time"", that translates into my daughter isn't worth her time and never was. I don't believe that an institution that behaves in this manner deserves to take care of children.
Pros: Corporate wellknowh Daycare
Cons: Too many regulations, seem more concerned about $ than welfare of children
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