Ladies from my workplace always order food from here because it's right down the road from our office...I decided one day to order some egg drop soup and an egg roll. I paid over the phone via debit card, and when my order arrived, it was in a dark paper sack stapled at the top, so I didn't realize that my egg roll was missing until I opened it and the delivery guy had already left. So, I call the restaurant, and they proceed to argue with me and begin screaming over the phone about how they would not refund my debit card the price of the egg roll OR bring me an egg roll, even though I had already paid for it and I never received it!!! Talk about bad customer service!!! About 8 months later, I decided to give them another try, thinking that maybe that experience should just be forgotten. I tried to place an order via the phone for 3 ladies that I work with, and we each had different debit card numbers but since the order was coming to the same place (our office), I asked the man who answered the phone if we could place an order for 3 different people with 3 separate debit cards even though it is being delivered to the same place. I had seen several of my co-workers do this before with no problem, so I thought it would be fine. The man on the phone then proceeds to tell me that I can't order it via phone, but that I have to FAX in each debit card number to place an order, and that we could FAX them at any time, but that he would NOT take my order over the phone. Are you kidding me??? All for some Chinese food that really isn't even that great. Sorry, but they won't get any more chances for business from me, or anyone else from my office!!! HOW RUDE and IDIOTIC!!!
Cons: Terrible customer service, scream over the phone, very RUDE employees, will not refund even though they made the mistake!!!!!!