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Glass Doctor - 34 Reviews - 9400 Manchester Rd 200, Oakdale, IL - Appliances Reviews - Phone (314) 274-3108

Glass Doctor

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9400 Manchester Rd 200
Oakdale, IL 62268
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(314) 274-3108
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Glass Doctor - Oakdale, IL
Glass Doctor - Oakdale, IL
Glass Doctor - Oakdale, IL
Glass Doctor - Oakdale, IL
Glass Doctor - Oakdale, IL
Glass Doctor - Oakdale, IL

Reviews

( 22 )
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( 11 )

Best

I had a big crack in my windshield and was afraid to drive it to work. I called Glass Doctor early in the morning and they made my windshield the first job for one of their techs ...

Worst

I'm not the sort of person to write reviews... unless I'm really pissed-off and I think people should be warned. So, here goes: I scheduled service over the weekend to have my ...

Editorial review from Citysearch 9/30/2013

Was very pleased to have the lowest estimate around. I also printed off a coupon for $25 off any work over 200. The first email offered free mobile service. When I called to set up the appointment, I was informed it was not a free service but a $50 service. No problem, I made the trip to their shop. When the job was completed, I was told they would not except the coupon because the $205 was the lowest they could go. What? No explanation. Fine..I got into my car and was absolutely appalled at the mess they left inside my car. I had the windshield replaced. There was a fine dusting over everything in my car! Inside the vents, over my seats, everywhere!! I spent 20 mins washing everything with car wipes so I could at least turn on my air without fear of fine particles blowing in my face. While the windshield looks great now, I would pay the extra to have it done else where in the future. Its not worth the headache. I will also mention, a big factor in choosing them, was there 1 year guarantee. If it can't be fixed they will replace for free! Well, what they don't tell you, is your responsible for the labor cost and glue for a replacement. My total was 205. Labor alone was 110. Extremely misleading! Overall, I wouldn't recommend them, and most certainly won't be returning for any of my glass needs! more

Editorial review from Citysearch 9/17/2013

These guys were great!! When my car window was broken, they gave me the lowest quote and showed up when they said they would. They guy had the wrong glass and he went and got the correct one. He even worked in the rain. He worked very neatly and was nice and professional. more

Editorial review from Citysearch 8/28/2013

I recently used Glass Doctor to replace a window that was broken by our painters. They came out and gave a free estimate, they called ahead of time, the gentlemen giving the estimate showed up on time, and was professional. They did a great job when they replaced the window and cleaned up. I would definately use them again and would reccomend them. more

Unbelievably great service ! 12/28/2012

Glass Doctor fixed my panes. I came home from work and saw someone had broken into my house through the glass in my front door. I called Glass Doctor, they were there within an hour and replaced the glass. Very friendly service. more

The Doctor is Out 11/21/2011

I'm not the sort of person to write reviews... unless I'm really pissed-off and I think people should be warned. So, here goes: I scheduled service over the weekend to have my driver's side door glass replaced. Dispatch called me on Monday morning to tell me they could not replace the glass in my driver's side door because I would have to order it from the dealership. The first reason this is bad business is because I should have been informed of this fact when I set up the original appointment. If I knew they didn't have the part for my car, I could have called 8 other companies that did. Secondly, the vandals who broke my window not only damaged the glass, but I'm sure the rain coming in all weekend did a tremendous amount of damage to the upholstery. And now I'm thinking the Glass Doctor might have to share a bit of the blame for that as well. I will never call the unreliable team at Glass Doctor again, nor will I recommend them to my friends. Instead, I will tell everyone how much of a quack the Doctor is. more

Extremely poor customer service!! 5/17/2011

I echo the previous review. Awful customer service. We were told the mobile service would be at our home to replace a window between 2 and 4. At 5pm, they still hadn't showed, or called for that matter. We called at 5:15 and were told they were two minutes away. Forty-five minutes later, still no word. In the end, we had called their customer service line 7 times, were told twice that we'd get a call back, which we never received. Finally, at 7:40pm, and our last call to customer service, we were told our appointment had been rescheduled for the following day. We never received a call letting us know of the rescheduling, or an apology call for that matter. I would've hated to experience what the replacement service would have been! more

Great People, Fast Service 5/14/2011

I had a big crack in my windshield and was afraid to drive it to work. I called Glass Doctor early in the morning and they made my windshield the first job for one of their techs and I was back on the road at 10am. Everyone was so nice and helpful. more

Wow what a time saver 5/6/2011

My car got broken into downtown around lunchtime. I called the Glass Doctor and by go home time they had it all put back together and even filed the claim with the insurance company. It doesn't get any easier than that. more

Best help! Best service! Best glass! 5/6/2011

I got the best service on my windshield. The sales staff helped me identify all the special equipment and gave me a great price. I got 3 warranties, same day service (installed by great technicians). I couldn't be happier and more pleased. Use this outfit. more

Fast and friendly is no joke.. 5/6/2011

My car was badly damaged in last months storms, not once but twice. One call was all it took both times and Glass Doctor was at the door same day had it all cleaned up and it looked great again. And I got my factory original glass both times. The second windshield only cost me labor. Have never been more pleased with a companies performance... more

Glass Doctor is #1. 5/2/2011

I've used other glass companies but Glass Doctor gives the best service of any other Glass Company more

Don't call anyone else but Glass Doctor! 5/2/2011

Excellent customer service, came to my job the same day and replaced my broken windshield at my job more

Glass Doctor made my mom so happy. 5/2/2011

Vandals broke into my moms car and Glass Doctor came to her house and replaced the glass, cleaned up the mess and made a bad situation bearable. Thank you Glass Doctor more

Great customer service! 5/2/2011

Glass Doctor was very sympathetic to my needs. They sent a tech out to my house, replaced the driver door glass, and cleaned up all the glass. All this at a competitive price. more

Glass Doctor saved my vacation! 5/2/2011

Vandals broke my windshield and Glass Doctor was at my residence in about an hour and did an outstanding job more

Worst Customer Service Ever 3/29/2011

They really don't even deserve 1 star. I called this company for a windshield replacement and was notified at a later time that the technician had injured himself and couldn't come. I called the company back to reschedule and to see if they could offer me a discount because I had waited all this time and could've gone with Safelite. Brian the manager was very rude and had no interest in assisting me. He then told me that he wouldn't send out someone who was injured and I told him I would never expect him to but I just wanted to get maybe $10 off the price since they weren't coming and by this time I couldn't have anyone else come. Brian was very rude and raised his voice to me on the phone. I was appalled at how he treated me. I was just simply asking for them to appreciate that I had waited on them all day and now I couldn't get my window replaced. Brian then raising his voice at me stated "" well how bout this, why don't you call safelite and have them do it. I don't want your business."" Then he hung up on me. Very rude and definitely lacking any customer service skills what so ever. I did call safelite and I was very pleased and NO ONE was rude to me! more

These guys are great! 2/28/2011

Polite, helpful office staff. Fast service by an experienced, personable technician. All at a fair price with a one of a kind breakage warranty more

The Best ! 2/28/2011

Outstanding Service ! Glass Doctor was so helpful from my initial call to them through the completion of the job. They came out quickly, replaced the glass, cleaned up all the broken glass, all for a reasonable price. more

Very pleased ! 2/28/2011

Fantastic warranty- My windshield broke 10 months after Glass Doctor replaced it and all they charged me was $140 labor. They gave me a new $418 windshield for free. more

Warranty... Yeah Right 2/24/2011

Had my windshield replaced two weeks ago and the installer was great! Must've gotten a tiny little chip over the weekend and the entire windshield broke. I called to take advantage of the 12 month breakage warranty and they want to charge me $140 for labor! Outrageous. That's not a warranty, it's a joke. I'm not laughing and I think I'd rather pay a little more and give my business to someone else. more
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Owner Message

  • We pride ourselves in offering very competitive pricing and highest level of quality. Since 1962, our dependable service, superior quality and competitive pricing have made us the national leader in auto glass repair and windshield replacement. Just Call - Our Easy Scheduling and Mobile Repair Service brings us to you - at home or the office. We service domestic or foreign cars, trucks, vans, or commercial vehicles all at your convenience. Ask us about our 100% satisfaction guarantee and you will know why we are the number one vehicle windshield specialist.

Editorial

  • Nationwide glass repair chain offers full-service mobile windshield repair and replacement; commercial and residential glass available.

  • 8/21/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon-Sat 8am-4:30pm
  • Neighborhoods:

    Saint Louis, Rock Hill
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