We had a broken windshield so I called Glass America / Glass USA to replace it. I thought everything was fine. I inspected from the driver's seat. I noticed the technician got dirt all over the fabric portion surrounding my windshield, but I didn't make a big deal of it.\r
However, about a week or so later I went to dinner with my husband and rode in the passenger seat. I never ride in the passenger seat unless him and I go somewhere together. I noticed my dashboard near the corner of the windshield was cracked. It was NOT cracked before as I had just washed it a couple of weeks prior and cleaned the dashboard.\r
I called Glass America and granted, it had been a few weeks since they replaced the windshield ONLY because I don't have time to deal with this and kids and a small business. They sent an inspector out and he already started saying ""in Texas, the sun can crack the dashboard""...so, I figured I knew where this was going. I told him this was not cracked prior to the windshield being installed - plus, it has been cold out during this timeframe. He took pictures then asked me which technician had been out to install the windshield - I couldn't remember the guy's name. He asked ""was he Mexican? White?"" - I told him it was a red headed guy and he nodded with an expression that showed he wasn't surprised. He said someone would be calling and telling me next steps - that they may send me directly to a repair shop to fix this.\r
Then, about an hour later I get a call saying they aren't responsible because it is due to sun damage?? Basically, they are not going to pay for THEIR damage. DO NOT USE THESE GUYS!!! There are plenty of other companies out there that can replace a windshield for $180...they will not stand behind their work. BUYER BEWARE!!!!!!!!!!!