I tried to contact the company after ordering one photo that Glamourcraft had taken of my son at the end of year awards ceremony. I ordered a 3 x 5 pic and the shipping charge was $12 dollars!!! I immediately called and emailed trying to cancel the order and no response. When the picture arrived, the postage on the envelope was $1.90.... They charged $10.00 OVER actual shipping cost. TERRIBLE! AND the picture had a hideous colored background to boot. Will never buy another pic from Glamourcraft again. I am calling the school also to inform them.