Good: As soon as I walked in, I was welcomed warmly (even though I didn't have an appointment..a big no-no at those stuffier local places!) I had called ahead and asked about making an appointment for an eyebrow wax, as luck would have it, the afternoon was pretty open and I was welcome to just pop in. Tommy gave me the most beautiful--and the least painful--eyebrow wax of my life. He was pleasant, gentle, and charming. Giorgio was working on another client, and the easy banter between everyone was inviting.. Other: I intend to return for additional services, as well as maintenance for my brows. Thanks for the recommendation, Alloveralbany.com and thanks for the great experience, gentlemen!.