I have shopped here for years. So many things that you can not find anywhere else, and the plants are healthy, unlike the chains that bring in junk. Prices are the same whenever I have checked for comparable merchandise. I try to go during the week if I want more help because the place can be really busy on weekends. I like unusual and beautiful pots not the run of the mill and this is the only place to find it. Most of all, it is a one owner store, same owner for 40 years, from the neighborhood. A real person not a coporation. They may not be perfect but obviously they hope that the employees they hire treat everyone well and the fact that they carry so many specialty items means the owner is aiming to please. I would shop there, even if I have had a tired employee once in a while, it is a hard job.