The one good thing I will say is that my driver arrived on time after setting up the ride the night before. After that, the entire trip to the airport was a complete disaster.
Since this was a business trip that I was on, I wanted to pay for the ride with my company credit card as I do with other cab companies. When I didn't see a credit card reader, I asked the driver if he took credit cards. If he said no, then I would've found another way to get to the airport. He said, yes, but he didn't seem to happy about it. Even after I got in the cab, he asked me to go to an ATM first.
Then, he said that he didn't have enough gas to get across town and needed to go the gas station. At that point, I got concerned about running late. He assured me that we had enough time. Then, the driver gets out of the cab and leaves the meter running. When I yell out of the door about turning the meter off, he responds ""You can turn it off"". Maybe the idea of hiring a cab has changed, but I'm pretty sure I'm paying HIM for the ride. I don't expect to have to do any work, so I made him turn the meter off.
He says he'll charge me a flat rate to the airport and I ask how much. He says ""$50"". Keep in mind at this point, he still hasn't gone into the gas station to pay for any gas. At that point, I realize that $50 is way more than what I normally pay for a ride to the airport from where I was coming from - even with a 20% tip. I tell him that I'll give him $40. He agrees and goes to pay for the gas.
When he comes out, he decides he doesn't want to take me anymore and calls for another cab. He still hasn't pumped any gas yet. At that point, I got pissed off and got out of the cab so I can walk 2 blocks back to my car to drive myself. As I'm pulling my bags out of the trunk, he's wasting my time trying to get me to stay and wait for the other cab, which was about half a mile to a mile away. Even if the cab was around the corner, there's no way I'm giving my business to a cab company like this.
At the end, I barely made it in time for my flight. I would much rather ride SEPTA than give $1 to Germantown Cab.