I too wish I would have visited this site before I sent my car to Gerber. Unlike the other reviewers, the work on my car actually turned out okay, but the customer service was terrible! Not only was the communication between service personnel less than desirable, but one began yelling at me when I refused to sign a form stating I was responsible for the charges (which I wasn't paying for). Things started looking up when my car was completed early, however when I went to pick it up, they had lost my keys. Be prepared to advocate for yourself if you go to Gerber.
Pros: Good Lakeview location, work was decent
Cons: Lack of communication, customer service