I recently went to Geralds to replace a couple of tires: My wife & I worked our way through the customer service process, all went well, we were told that the work would take about an hour. We sat outside for an hour and when we noticed cars that had come after ours leaving before ours I decided to take a walk around the building I noticed that our car was sitting in the back lot. After which we went and sat in the lobby. After another 30 minutes I took a second walk around the building only to notice my car still sittting in the back lot.waiting to be serviced. I returned to the lobby, and inquired as to the condition of the car: The attendent has a young fellow speak with me, at which time he said he had been looking for me (obviously not very hard ) to tell me that if they were to remove the lug locks they would be damaged and could not be put back on: Which was ok with me because I knew that we would not be able to reuse them once they were damaged. The issue was my wife and I sat there at their facility, no one came to see us. Not sure what the issue was other than this young man was clearly creating an excuse, because removing the lock lugs are not a popular job amoung mechanics, so we sat there, while our time was not worth anything. That is all right. We took the keys to our car back and left: In short, I will be more than happy in the future to take my business to another organization who treats their customers with more respect.