I usually don't post reviews but I am very dissatisfied with Gentle Dental.
Other reviews are correct. Be ready to first fill out a ton of paperwork. As I went through it I realized that they care more about their business than their patient. The place looks like a factory with dentist seats next to each other.
My wife also went through a terrible experience with them. They told her that she needed surgery and the amount requested for something that seemed small was ridiculously expensive. She got a second opinion and obviously she didn't need surgery. Everything was fixed after 2 regular visits.
Once, I was 15 minutes late to an appointment and they didn't want to let me wait for the next available appointment even if I was OK waiting for an hour or two. Of course, they charged me for that. $45 if I remember!!
I recently went there for a cleaning, and I was told that I first needed X-rays. I didn't want to argue about the danger of x-rays, that was not my point. I had X-rays, at the same place, by the end of 2009. I don't have any pain and I only needed a cleaning, nothing more. When I refused, they got upset and refused to do the cleaning. They tried to convince me with 'don't worry, it's covered by your insurance'. Then, in front of the dentist, the assistant told me that under Florida law they couldn't do a cleaning unless I had had an X-ray within the past 13 months.
I had to leave without getting my cleaning. It's very hard for me to get some time off and I lost my whole morning for nothing.
I then checked with my insurance and they told me that it was a lie. I also checked at the State Board of Dentistry... and again, no such law. My wife called back, giving them this information but they keep telling us the same thing.
Now, I am trying to get a copy of my X-rays and they want to charge us $25 for that while the Florida laws are very strict about that. They cannot ask such amount.