Gentle Dental Cambridge

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19 White Street
Cambridge, MA 02140

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(617) 714-9434
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I am very displeased with the staff and dentist at gentle dentle in the porter square location. I have been in the office three times, and all all three times I have had problems...

Unorganized and suggests unnecessary dental procedures for profit 2/16/2009

I am very displeased with the staff and dentist at gentle dentle in the porter square location. I have been in the office three times, and all all three times I have had problems. The first time was for a teeth cleaning, which I scheduled and the hygenist turned me away b/c I needed a note from my doctor, but no one told me I needed a note from my doctor (which I later found out is an outdated law anyhow, and it was not necessary). To make up for their mistake, they offered me my next teeth cleaning for free, which was very generous. The second time I saw the dentist and he recommended that I have 9 of my teeth filled at about $180 each b/c i have ""deep grooves in my teeth and i might get cavities"". I'm 29 years old and I've never had a cavity in my life, and after talking to my dentist at home, I realize this was just a dirty trick to try to bring in more business for their office. A good dentist should know your history and wouldn't recommend something so ridiculous for someone without a history of cavities. Note that he also knew I was a student with no dental insurance and they also tried to sell me a whitening procedure. Then my third visit, I went in for my ""free teeth cleaning' I got from my first visit, and they refused to offer the free cleaning. The office manager was very rude, argued with me for a long time, until they realized they were mistaken (again), and finally after 15 minutes of arguing honored my free teeth cleaning. However, they offered no apology for making me argue and kept pushing me to make another appointment. After their mistakes, bad attitude and bad ethics, I will never make an appointment there again. more

Braces Consultation Gone Wrong! 2/5/2009

I scheduled a consultation for braces and I made sure to clarify with the receptionist my reason for scheduling the appointment. I came in a little late because the Red Line is always late. The staff wasn't very welcoming, the doctor was walking around like he hasn't had his cup of joe yet (aka cranky). I gave them my name and the receptionist turned around telling the doctor ""Oh, your new patient is finally here"". I thought that was a little inappropriate but let it slide because I was in fact late. I waited for 20 minutes and they walked me back to the room. The place was okay but could use a cleaning or a quick renovation. It wasn't very appealing for a dentistry. I sat down and the dental hygienist started to take my x-rays. I thought that was weird and asked her if I really needed x-rays for a consultantion. She exclaimed ""Oh, it's only a consultantion?"" and starting putting stuff away. She walked out and spoke to the doctor outside of the room (which is just a cube so you can definitely hear everything they are saying). He came in, looked at my teeth for 2 minutes, and told me I needed to make an appointment with another doctor who actually is the Ortho, but she's only there every other Friday. So what was the point of this appointment?!!!! It was a waste of my time (I had to forgo my lunch for this) and I would NOT recommend this place to anyone. Cons: everything more
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Owner Message
  • Gentle Dental Cambridge, located near Porter Square, offers comprehensive general dental and specialty services. Our staff provides a wide array of specialty services including cleaning, filling, crowns and bridges, oral surgery and dental emergencies. Book an appointment today and get the oral care you need in a friendly and professional environment.

Editorial
  • Small dentistry chain provides cosmetic services, crowns, bridges, teeth whitening, extractions and general maintenance care; emergency appointments available.

  • 6/17/2007 Provided by Citysearch
Additional information
  • Hours: Mon 07:00am-08:00pm, Tue 07:00am-08:00pm, Wed 07:00am-08:00pm, Thu 07:00am-08:00pm, Fri 07:00am-05:00pm, Sat 09:00am-05:00pm, Sun 09:00am-02:00pm
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