Recently we were looking to replace all the windows in our house and an acquaintance recommedned Stephen Genova. So I gave him a call and a few days later he came to the house to give us an estimate. He was a very nice man and spent over an hour at our house, carefully measuring all the windows and asking lots of questions. When he left he told us that he would call us in a few days with an estimate. However, he never called us back. I called and left messages for him a humber of times, but I never heard back. It was such a waste of his time and our time. I do understand that he is busy, but at least a phone call to say that he couldn't do it would have been appreciated.