If i could give this zero stars I would. A friend of mine recommended me to General Utilities, so I met with a representative and after being offered a competitive price, I chose to sign a contract with them.. Consumers beware, the price that I was given, and had a signed contract for, never once showed up on my delivery ticket. I had to constantly call the office in order for them to adjust my delivery, and that was an impossible task in itself. Getting through to a live person on their phone system is almost impossible. So all winter after every delivery I sat on the phone for 30-40 minutes waiting for a representative to take my call, so that they could fix the mistakes that they were making. This wait is not only for billing questions, I waited that long to have some one answer the phone when I needed service as well. Then when I refised to pay my bill until it was adjusted to my contracted price, they had their credit department call my house every day until it was paid. It seems their credit department is able to make phone calls but the customer service department was not able to. One girl actually told me that there was nothing she could do about the wait and that I should write a letter to the owner telling them that they needed more employees. If this company offered me free oil for the next year, I still wouldn't do business with them. I warn all consumers, if you choose to sign with this company, make sure you have everything in writing, because the seem to ""lose"" alot of peoples paperwork, or they make up their own dates, so if you don't have a signed pricing agreement, they tell you in so little words that you don't have a leg to stand on.
Cons: everything else.