The only reason I give them a 3 rating is because they did a REAT job on everything else that was involved in our kitchen fire a few years ago but my husband had a beautiful cashmere long coat and they ruined it. The soft feel and rich texture was completely gone when we got it back. Maybe that happens to all cashmere? I don't know. We don't own a lot of it but he was heartbroken about his favorite coat. When we asked them about it. They denied it had anytign to do with the cleaning. Huh?