While my expectations are lower for the training academy, I at least was hoping for decent, if not "passable" haircut. My experience was not good, first it took 2.5 hours for a haircut (my hair is not that long) and the stylist did not listen to me, although I tried repeatedly to explain how I would like my hair. I ended up with uneven, stringy, layers, even my co-workers commented on how bad it looked. I called politely and asked if someone could fix it, I was told I had to speak with a manager, we played phone tag for several days, after a week, I finally gave up and had to pay again to get my hair fixed at another salon. In the end, while the prices are cheap, you get what you pay for a very bad haircut!