I went to Gemma tonight with a few friends, and it was truly a terrible experience. When we arrived, we asked if the kitchen was still open, and the hostess said yes and sat us. From the moment our waiter approached us it was clear he wasn't happy to be serving us. He just had a sour, condescending look on his face and seemed annoyed that we were even there. When he came back with our water, my friend very congenially asked him how his night had been so far and he didn't even look at her--or any of us--directly; he just derisively spat some one word answer in an irritated tone, hastily poured the rest of our water (spilling some in the process) and got away from our table as fast as possible. We then had about four other people serving us over the course of the night, all ranging from irritated to just looking ready to go home (the original waiter never came back). We got there near the time the kitchen was closing (which they told us after we were already seated) . . . I understand that people have long days or whatever, but I would rather be told the kitchen is closed than spend money to be treated like a nuisance just for showing up. I've worked service jobs before and sometimes you end up working longer than you expected or wanted to, but that's no reason to take it out on the customer. We asked if they were still open, and we weren't the only ones there--if they didn't want us there, they shouldn't have let us sit down in the first place. Plus the fact that my friend was genuinely trying to be friendly and was met with such a mean-spirited attitude was just awful. I was so irritated by the terrible behavior of our first waiter that I couldn't even eat the food I'd ordered. My friends seemed to like the food enough, but I suppose I'll never find out if the food is any good for myself as there is no way I'm ever setting foot in this place again.
Cons: service that goes beyond rude.