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Geek Squad - 2 Reviews - 529 5th Ave, New York, NY - Computer System Consultants Reviews - Phone (212) 808-0309

Geek Squad

529 5th Ave
New York, NY 10017
(212) 808-0309
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Geek Squad - New York, NY


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My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet r...


All reviews seem positive

close... 5/19/2010

My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet run very slow and I was unable to email my grandson away in Iraq. This being my only way to communicate with him I became very distressed. I wasn't confident enough to be able to attempt to fix it myself. Besides I hear hammers and computers don't go well together. :) \r \r I got in touch with the local geek squad and dropped my machine off. For $199.99 and three days of work they said they would have it up and running better than ever! This didn’t go down like the nice gentleman wearing black trousers had promised. 7 Business days later, I still had a broken computer and a quote for $449 to remove viruses, fix the hard drive and install antivirus software. Not happy with this price, and already out $200, I started calling a few acquaintances. \r One suggestion I received was to call Secure Remote Support. I called their toll free number to inquire about the cost and was told that they could remove my virus for $79.99 and could do it either by remotely connecting or if I preferred I could send the computer in to them. For time saving purposes, I chose to have them remotely connect and was assured if they could not fix the problem there would be no charge for their time. I liked the sound of that so I took them up on it. After about and hour the computer was repaired and I was ready to email again! No need to replace the hard drive. They did also sell me this antivirus software for another $59.99. It also came with a guarantee as well. They definitely did a great job, and Ill be thinking twice before going anywhere else. more

This Review is False and written by Secure Remote Support 3/29/2010

What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews. Like lots of people I don’t think about needing a computer repair service until something goes wrong. When something eventually went wrong, it happened to be a virus (or malware?) Basically computer VD. My laptop was infected and I kept receiving pop ups that promised to enhance my manliness and win the hearts of every woman with a pulse. With self-convincing male bravado I decided that I did not need these types of offers and started looking for a Computer Repair Doctor that had the right antidote to cure my highly embarrassed machine. I took it to Geek Squad and from the moment I dropped it off I had somewhat of a bad feeling. The 17 year old kid that took it looked like he was more concerned with brushing away the hair from his face than to actually writing down my PCs symptoms. He then said, “ it would be like a week before you can pick it up.” To which I replied, “Aight dude”, trying to speak his prepubescent lingo for maximum detail retention. When a week passes I head into the Geek Squad to pick up my machine when I find out it hasn’t even been started on. After speaking with two managers, I decided it was in my ailing machine (and my interest) to not waste anymore of my time with this place and take my computer home. I called around to some local shops and everyone wanted an arm and a leg to repair it, including charging diagnosis fees (which from my research are included most of time.) I ended up Googling and found an online repair company called Secure Remote Support. I called, asked about rates of charge and how long it would take. I was sold a Virus, Spyware and Malware Removal Package for $79 and $25 for an Optimization Service (some promo they were offering.) He then connected to my computer through the internet and within 45 minutes my computer was cleaned out and sped up. I didn’t have to unplug anything, take it anywhere and I was able to watch my DVR’s episodes of American Idol while it all took place. How convenient is that? I would have to say to anyone who is thinking about taking their computer to Geek Squad for any reason should visit secureremotesupport [dot] com first before you waste your time elsewhere. more
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Owner Message

  • Geek Squad professionals have the know-how and skill to set up, install or repair your computer, network, TV, home theater or car audio and video products and much more. In-home, in-store or over the phone, Geek Squad is available 24/7 to support all your technology needs. Call us or visit your nearest Best Buy store to schedule service today.

Additional information

  • Neighborhoods:

    Midtown Center, Midtown