I called on a Saturday about a gutter issue. They called back on Sunday to discuss scheduling for Monday. They said they would try to come over in the morning. Monday morning arrived and they called to say they had another job in Northern KY in the afternoon and would like to do our job around 4pm since we were closer. I called at 4:30 and was told someone was on their way. I called at 5pm and was told they were stuck in traffic because the company was located in Cincinnati (weren't they supposed to be coming from Northern KY?) I was told three times that someone would be over today and that they were stuck in traffic. It is 10:30pm and they obviously are not coming. I called to complain at 7pm. They never called back (it was the owner's cell number). They never called to apologize. They never called to say that no one would be over. For all I know, the guy is still stuck in traffic. After all, he was, as the owner said, on his way. I seriously cannot trust anything they say. I have never been more disappointed in a company.