I have known Kris from Garvin's Sewer Service both personally and professionally for years. However, I don't just keep using them because of the personal connection, they've really proved to me that they are a professional business.
We had a terrible back up in the basement, and I knew that Kris had said that they didn't charge extra for weekends or holidays so I called them out. They came out promptly and totally fixed the problem and they didn't charge extra! They only charged what they'd normally charge for someone. That was my first impression of the company, and I thought it was a great impression.
Garvin's technicians are very professional, courteous and knowledgeable. They take the time to educate us on how to care for our drains etc.
I also think Garvin's is an honest company. I checked with them to see if I needed to have them in to provide some up-keeping services and they told us that we didn't need their services right then, and that everything looked good. I was amazed. I was practically throwing money at them and they didn't take it. My level of trust with them was really upped right then.
Even though I think their prices are fair and reasonable, I'd rather pay a little extra for Garvin's services rather then take my chances on somebody new just because they might be offering a discounted price. Knowing I'll be more than satisfied with the work they provide is well worth any cost. I highly recommend their services, you won't be disappointed.