These are the only words that aptly describe my recent experiences at this once notable pizzeria.
Traditionally know for its friendly staff and outstanding food, this intuition of the Main Line seems to have forgotten what made it great!
Over the last few months I have encountered a number of basic customer service issues: Unacceptable hold times when attempting to place an order, curt personnel and most recently disappointing product.
This evening I ordered a large cheese pizza. Excited at the prospect of sharing a few slices with some friends over an evening of football, I promptly headed home. Unfortunately, when I settled-in to watch the game I noticed that the pie was lukewarm and appeared to be dry like it had been reheated.
After a few unsatisfying bites, my initial fears were confirmed. Annoyed and disappointed, I briefly considered returning the pie and demanding remediation. After some reflection, however, I decided this brief commentary would be the most effective way to spur change.
As a long time resident of the community and an individual who prefers to support independent local businesses, I am sure I will be a patron of Garrett Hill Pizza (GHP) again one day. In the interim, however, I think I will support one of the many other pizzerias in the area (i.e. Conestoga Pizza, Pizzarella Grille, Peace-A-Pizza, etc.) that still take pride in their product and value their customers.