October 2010 I was looking to buy a 4Cyl Honda Accord Ex-L coupe 2010.
On 10/11/2010 I requested on line price quote from local dealers where I work.
Glorima Santiago called me that night and invited me to Garden State Honda to test drive a 2010 accord Coupe.
I told her test drive is not necessary but i will go to the dealer ship if they have the car I am looking for.
I asked Glorima to double check to make sure they have a 4Cyl. Black 2010 Honda Accord Coupe EX-L.
She put me on Hold and came back in 30/40 seconds, She said " yes we have 4cyl Honda Accord coupe".
Once again I asked her if its a 2010 EX-L model in black and she said yes it is.
I told her the reason why i want 2010 model is because of the special finance rate of 1.9%.
I asked Glorima to give me the asking price for the car she put me on hold and came back in 30/40 seconds.
She told me their Internet price for the 2010 Honda accord coupe is 22,800, I asked if its for a Ex-L model and she said yes.
Since I have been wanting to buy this car for such a long time $$22000 price range at 1.9% sounded pretty good.
I set up an 6pm appointment for the following day.
Following day 2pm Glorima called my cell phone to confirm the appointment and I asked her if I could come in at 3pm instead of 6pm.
She said that's fine see you at 3.
When I arrived at dealer ship that day I was introduced to a sales Rep Rahid.
He had no Idea Why I was there. so I had to start all over again I told him I want 4cyl Accord coupe EX-L in black .
After 20 minutes Later he tells me they don't have the car in stock. I told him double check with Glorima. He leaves for 5 minutes when he came back he
said we don't have 2010 model Would you like to test Drive a 2011 model?
That's when I realise that they never had 2010 model in stock.
They lied to me to get me in the door so I can buy 2011 model for a higher price at higher interest rate.
I asked to speak to The GM, Sales Mgr came over with a nasty attitude and told me that there is no 2010 models in the dealership nor he can get one for me.
He told me to look into 2011 models.
I asked him what happened to the car Glorima asked me come look at , he replied there was a mistake. I asked to speak with Glorima ( The internet Sales MGR).
This Sales MGR was rude and did not offer any kinda help.
I asked to speak to his boss....this time lead Desk Manager Tim Burns came over and gave me the same story.
In between all this I googled this dealer ship on my cell phone and find out that this dealership have reputation of ling to their customers about stock.
This Dealership Intentionally ling and telling the customers they have the car customer looking for so they can get the customers in the Door.