Scott, employee of the store, lost his composure when he hung up the phone after I asked him why games were exchanged at a rate and then sold for 4 times the amount. ""Sir, I just work here,"" said Scott, and then hung up the phone. I called back and asked for the manager, when I was transferred to Nick. Nick was not helpful either nor did he attempt to make an effort to even resolve my issue. Avoid this store and take your business elsewhere.