I had an awful experience here. I've been in customer service for 7 years so I am very empathetic and forgiving customer myself. But this situation was ridiculous. I went to go buy my husband a video game for Christmas. I was told they didn't have it and that they would get it from their other store and have it at the Holladay store by 1:00 for me. I thought wow, that's great! So I ran some other errands and tried to stall till 1:00 since I don't live close by this store.
I came back and the store clerk said, ""Uhh they never brought it."" No apology, nothing. He asked if I wanted to pay for it now and pick it up tomorrow when it comes. Stupidly I did. I got the call the next day and came in a few hours later. The new clerk had no idea what I was talking about. He called the owner whom I had talked to the first day and the owner said it was never brought to the store.
I finally just said that I wanted my money back so I wouldn't have to keep driving to this store and handed him my receipt from the day before. The clerk responds with a, ""Ummm, I don't know the password for returns...but a lady will be here in 20 minutes who does.""
So yet again I tried to see what errands I could run for 20 minutes. Came back and the clerk said ""the lady"" had left. And he didn't get the password from her. Argh!! I said to call the woman for the password and he started writing down her number on a piece of paper to give to me?! So now I'm in charge of getting this teenager this magical password that he should already know if he is to work alone at this place. I told him to call her and she didn't answer.
So I will be going for the 5th time tomorrow to get my $50 back from this store. Obviously calling the store myself before going. Even if they have the game I will not buy it cause I don't want to give them my business after this headache.
My husband, by the way, is in the Master's Studio of Game Design Department and the U. They just lost over 100 people as clients.