I have lived in several different cities around the US, and the City of Galveston Water Department is the worst I have ever encountered! Their customer service and attitude is reprehensible, and they will not listen to reason when they have clearly made a mistake. I get periodic ultra high bills--like $1,000 on a tow tenant property---- which are completely unexplained and unwarranted by the usage at the property. Furthermore, they will not make adjustments to a water bill when the property is empty--- like during Ike and the current rebuilding period---- for trash pickup (which is expensive) even though they cannot even provide cans for the garbage to be put in. They will not answer the phone---everything goes to automatic voice mail and they won't call you back. They demand that you appear in person to start service, and will not accept any of the more modern forms of payment. They should consider an automated system to let you know what your balance is--- they do not have one. They are run with no empathy for the customer, and their ways of doing business are the same as they were in 1940! They, and the City Manager that administrates this dept, should be immediately replaced with robots! Robots would be much easier to deal with!