We just returned home from Gallagher's. We had a group of 8, 5 adults and 3 young children. We were seated at a table right away. Then the issues started. We stopped a server after waiting 20 minutes, we were told that we were not her table, but she would help us. Now, it was not busy. The server brought us some kids menus, and took our drink order. Others that were seated around us ordered food. We were just ordering drinks. The server brought us our drinks, cleaned a few tables waited on others, then came back to take our food order and another tables order. We have now been there 35 minutes. We received our appetizer timely after the order was taken. We understand it takes time to cook the food. Now the others tables were receiving the food they had ordered. (now remember they had all arrived after us) The kids by this time were hungry, and asking where the food was. Some of the tables were now paying their bills. We had still not received our food. Now we have been there 70 minutes and we were being served our food. The 10 inch pizzas and the 2 calzones were not warm, the burger was also not warm, the fries were cold. The kids had spaghetti with 2 meatballs, the meatballs were cold... We received half off our bill, we were offered game tokens,also. But we declined the tokens because we were going to bring our food home to heat up.
We have been to the restaurant before and the service and food was great. 6 of us are not from Green Bay,so we were looking forward to a nice evening. We will think twice about going to Gallagher's again.
We just returned home from Gallagher's. We had a group of 8, 5 adults and 3 young children. We were seated at a table right away. Then the issues started. We stopped a server after waiting 20 minutes, we were told that we were not her table, but she would help us. Now, it was not busy. The server brought us some kids menus, and took our drink order. Others that were seated around us ordered food. We were just ordering drinks. The server brought us our drinks, cleaned a few tables waited on others, then came back to take our food order and another tables order. We have now been there 35 minutes. We received our appetizer timely after the order was taken. We understand it takes time to cook the food. Now the others tables were receiving the food they had ordered. (now remember they had all arrived after us) The kids by this time were hungry, and asking where the food was. Some of the tables were now paying their bills. We had still not received our food. Now we have been there 70 minutes and we were being served our food. The 10 inch pizzas and the 2 calzones were not warm, the burger was also not warm, the fries were cold. The kids had spaghetti with 2 meatballs, the meatballs were cold... We received half off our bill, we were offered game tokens,also. But we declined the tokens because we were going to bring our food home to heat up.
We have been to the restaurant before and the service and food was great. 6 of us are not from Green Bay,so we were looking forward to a nice evening. We will think twice about going to Gallagher's again
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