We had booked this company to install a new air conditioning system at our new home in Silver Spring. A representative came out to our home and provided us with a written estimate for the work. We accepted their estimate in writing and booked a time for the company to install the system for us. After having the job scheduled, and multiple phone calls from the company confirming the date and time with us -at the last minute they informed us that they could not do the work on our scheduled day, and in fact, they could not even rebook us for the work at all.
This was really poor service as we had booked this work over a month in advance. They gave us some excuse that they prioritize repair jobs over new installs or something like that, but I am sure really what it is is that they found a more profitable customer on the day they were supposed to do our install.
Bottom line is that they very quickly dropped us as clients. I tried to speak to a manager about the issue, but he actually hung up on me.
So I would avoid this company. We fully expected to have our new AC installed at our new home on the date we had booked, but now we are starting from scratch and having to have new contractors come and provide us with written estimates. We are now also going to be stuck without AC for probably several weeks because all of the AC companies in the area are very booked up given the season.
So, this company puts profit over customer service at any cost. They totally put us in a jam and I would not recommend them.