I ordered shower doors from this company on August 11th. It said normal processing and shipping time was 7-10 days. I checked back on my order frequently to see if it had shipped. On 8-18, a week after I ordered, my order still said processing. I checked my credit card statement to see if I had been charged yet. The charge was processed on 8-12. (Sidenote: merchants cannot charge your card until merchandise is shipped unless you agree to it) I called the company to get the shipping information. The guy answered the phone ""Hello?"" no business name no how can I help you. I made sure that I was talking to the right company, I was. I explained that I had placed an order and I wanted the status of it. He asked me what I had ordered I told him MAXX collection tonik doors. He never asked for my name or my order number. He said ""oh those were discontinued. We were going to call you today or tomorrow. I'll call you back I have you r number in your order. Then he hung up on me. I won't ever order a product from this company again. Not only have I lost a week waiting for my doors that will never be arriving but now I have to dispute credit card charges.